MASTERTORO. General CONDITIONS AND PURCHASE TERMS
Acording with the Spanish Law 34/2002, (July 11th), art. 10. the following general information is given:
Owned by C. G. Donaire.
Tax Number: ES05279714-H
Villafranca, 4.28028- Madrid (Spain)
Tel: (+34) 91 576 45 33
PURCHASE POLICY AND GENERAL CONDITIONS
By accepting these Purchase Policy and General Conditions, the User acknowledges the following:
a. The User has read, understood and agreed to the conditions set forth herein.
b. In case the User decides to purchase any product and/or service, the User has sufficient legal capacity to be bound by these General Conditions and Purchase Policy.
c. The User accepts to undertake and perform all of the obligations set forth herein.
Using Mastertoro, you can book on-line tickets for the most important bullrings in Spain and France. Tickets are considered sold directly by the bullrings.
Mastertoro is just and agency, giving the opportunity to book the tickets in advance and delivers the tickets to the mailing address provided by the buyer.
The tickets are sold with with a fixed commission of EUR 12,00 per ticket. This commission is added to the official price. In some cases, the tickets can be provided by an official reseller (20% legal commission). That eventuallity would be cleary announced when offering the tickets.
All tickets are issued and printed by the bullring, they cannot be printed-at-home, that is why they must be sent by courier. They cannot be duplicated in case of loss or mislay.
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets
The tickets will be delivered to the buyers at least 4 days before the event (the first of them, if a multiple reservation has taken place).
The User must provide a correct mailing address and a contact phone number or email address. Post office boxes (P.O.) are not valid for the delivery of the tickets. In order to avoid delivery issues of the tickets, the User should ensure that there is always a recipient at the mailing address. We inform the User that delivery hours are from 9:00 AM to 7:00 PM. Mastertoro cannot ensure the exact date and time of the delivery since it depends on the shipping company. In case the delivery does not take place as result of a recipient not being at the mailing address indicated by the User, the shipping company may leave an advice note or may attempt to deliver at a different time up to three consecutive days. In the event of the shipping company not being able to make the delivery, the package shall be returned to Mastertoro and MAstertoro shall contact the User in order to arrange a new delivery date. Unless MAstertoro is considered to be at fault, the User shall not be able to claim a refund related to costs
of the attempted delivery.
5.- ORDER CANCELLATIONS
Before purchasing the tickets, the User must ensure that the data entered are accurate and appropriate since, once the tickets are purchased, they are non-refundable. The impossibility of attending the show or User’s error while purchasing the tickets will not be considered as valid reasons to claim a refund. Ticket order shall only be cancelled as result of operational or technical issues attributable to Mastertoro.
6.- EVENT CANCELLATIONS
Mastertoro is an agency, not an event provider. Consequently tickets are issued directly by the company organizing the event (the bullring).
The User expressly liberates Mastertoro from any modifications occurred following the purchasing of the tickets, such as: changes in the date, hour, line-up, replacements, cancelations and/or any other circumstance. In any of these events, the User acknowledges that any claim shall be addressed directly to the event provider (bullring).
Any refund shall be subject to the Promoter´s terms and conditions and to the applicable legislation. It shall also be conditioned to the handling of an official and un-altered ticket, which must be complete and un-damaged.
Price reimbursement in case of event cancelation, deferral or modification shall be made according to the Event Provider´s conditions as announced through its venue sale point and following the terms and conditions published in the official ticket.
The User shall, in no case, be entitled to the refund of the TWELVE EURO (12.-€) commission charged by MAstertoro.
Solely when the Event Provider (bullring) expressly instructs MAstertoro to reimburse the tickets to the Users, the latest will receive the paid ticket sums (excluding the commission referred to above). Such reimbursements may arise in cases of cancellation or changes of date.
Our system of secure payment (TPV of Banco de Sabadell), guarantees the confidentiality and security of all customer information, making the ability to purchase tickets simple, automatic and quick. Entries can be paid for with commonly used credit cards: VISA, Mastercard, 4B and others.
8.- JURISDICTION AND APPLICABLE RULES
The system for purchasing tickets on the internet complies with Spanish legislation and is deemed to be carried out in the OFFICE of the proprietor, Madrid.
Once entries are purchased, and as they relate to the celebration of the bullfights, all arrangements will be implemented according to the rules for public events, the conditions that apply to the corresponding Plaza de Toros, and which appear in the law and on the back of the tickets.
9. CUSTOMER DATA.
Mastertoro.com guarantees the security and confidentiality of all data provided to us. The data will not be used for anything beyond what is necessary to provide information RELATED to the bullfights for which you have purchased the tickets. In no case will personal data be given to other persons or businesses, nor used for purposes other than those already displayed on this website.